Privacy Policy

Last updated: August 11, 2026

At NuvoraPaw, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through the NuvoraPaw online store.

NuvoraPaw is operated from Spain and sells products to customers in the European Union, the United Kingdom, the United States, and other countries where our products are available.

1. Data Controller

The person responsible for processing your personal data is:

Business Name: NuvoraPaw
Country: Spain
Business Email: soporteney@gmail.com

For any questions regarding your personal information or this Privacy Policy, you can contact us at soporteney@gmail.com.

2. Information We Collect

When you visit our website, create an order, contact us, or otherwise interact with our store, we may collect certain personal information.

This may include:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number, if provided

• Order information

• Products purchased

• Payment-related information

• Information you provide when contacting customer support

• Information necessary to process returns, refunds, or replacements

3. Payment Information

Payments on our store are processed through Shopify Payments.

We do not intentionally store your complete payment card information on our own systems.

Payment information is processed by Shopify and applicable payment processors in accordance with their privacy and security practices.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through Shopify and standard website technologies.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location based on IP address

• Pages visited

• Referring website

• Date and time of your visit

• Website interaction information

• Information required for website security and functionality

Some information may be collected through cookies or similar technologies.

Please see our Cookie Policy for more information.

5. How We Use Your Personal Information

We may use your personal information to:

• Process and fulfill orders.

• Process payments.

• Ship your purchases.

• Provide order confirmations and updates.

• Handle returns and refunds.

• Provide customer support.

• Respond to questions and requests.

• Maintain and operate our website.

• Protect our website and customers against fraud and unauthorized activity.

• Comply with applicable legal and regulatory requirements.

• Resolve disputes and enforce our agreements.

• Improve our products, services, and customer experience.

6. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal information on the following legal bases where applicable:

Contractual necessity

We process information that is necessary to process your order, receive payment, deliver your purchase, and provide services requested by you.

Legal obligations

We may process personal information when necessary to comply with legal, tax, accounting, consumer protection, or other legal obligations.

Legitimate interests

We may process certain information when necessary for legitimate business interests, such as website security, fraud prevention, customer service, and improving our services, provided that these interests do not override your fundamental rights and freedoms.

Consent

Where required by law, we will request your consent before processing personal information for specific purposes.

Where processing is based on consent, you may withdraw your consent at any time.

7. Shopify

Our online store is powered by Shopify.

Shopify provides the e-commerce infrastructure that allows us to operate our online store, manage orders, process certain customer information, and provide our services.

Shopify may process personal information on our behalf as a processor or service provider and may also process certain information independently for purposes described in its own privacy documentation.

8. Shopify Payments

We use Shopify Payments to process payments.

When you make a purchase, information necessary to process your payment may be shared with Shopify and applicable payment processors.

Payment providers may process personal information for purposes including:

• Payment processing

• Fraud prevention

• Identity verification

• Security

• Regulatory compliance

• Anti-money-laundering requirements

• Prevention of unauthorized transactions

9. Sharing Personal Information

We do not sell your personal information for monetary consideration.

We may share personal information with trusted service providers when necessary to operate our business and fulfill your orders.

These may include:

• Shopify

• Shopify Payments and applicable payment processors

• Shipping and delivery providers

• Fulfillment providers

• Technology and hosting providers

• Customer service providers

• Professional advisers

• Government authorities where legally required

We only share information that is reasonably necessary for the relevant purpose.

10. Shipping and Order Fulfillment

To fulfill and deliver your order, we may provide relevant information to shipping, logistics, fulfillment, and delivery providers.

This may include:

• Name

• Shipping address

• Email address

• Telephone number, where necessary

• Order information

This information is used for purposes related to fulfilling and delivering your order.

11. International Data Transfers

Because NuvoraPaw sells internationally and uses third-party service providers, your personal information may be processed or transferred outside your country of residence.

This may include transfers to countries outside the European Economic Area, including the United States.

Where GDPR applies, we will take appropriate safeguards required by applicable data protection laws for international transfers of personal information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The purpose for which the information was collected.

• Whether an ongoing customer relationship exists.

• Legal, tax, accounting, and regulatory requirements.

• The need to resolve disputes.

• Fraud prevention and security requirements.

When information is no longer required, we will take reasonable steps to delete or anonymize it where appropriate.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

Where GDPR applies, these may include:

• The right to access your personal information.

• The right to correct inaccurate or incomplete information.

• The right to request deletion of your personal information.

• The right to restrict certain processing.

• The right to object to certain processing.

• The right to data portability.

• The right to withdraw consent where processing is based on consent.

• The right to lodge a complaint with a supervisory authority.

To exercise your privacy rights, contact us at:

soporteney@gmail.com

We may need to verify your identity before processing certain requests.

14. European Economic Area Residents

If you are located in the European Economic Area, you have rights under applicable data protection laws, including the GDPR.

If you believe your personal data has been processed unlawfully, you may have the right to lodge a complaint with the relevant data protection supervisory authority.

As NuvoraPaw is operated from Spain, the Spanish Data Protection Agency (AEPD) may be the relevant supervisory authority.

15. United Kingdom Residents

If you are located in the United Kingdom, you may have rights under applicable UK data protection legislation.

These may include rights to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion.

• Restrict certain processing.

• Object to certain processing.

• Request data portability.

You may also have the right to complain to the Information Commissioner's Office (ICO) where applicable.

16. United States Residents

Depending on the state where you live, you may have additional privacy rights under applicable U.S. state privacy laws.

These rights may include, where applicable:

• The right to know what personal information is collected.

• The right to access personal information.

• The right to request deletion.

• The right to correct inaccurate information.

• The right to opt out of certain forms of data sharing or targeted advertising.

• The right to non-discrimination for exercising applicable privacy rights.

The availability of these rights depends on the laws applicable to your state and circumstances.

NuvoraPaw does not knowingly sell personal information for monetary consideration.

17. Cookies and Similar Technologies

Our website may use cookies and similar technologies necessary for the operation, security, and functionality of our online store.

Shopify may also use cookies and similar technologies as part of its platform services.

Based on the information currently provided to us, NuvoraPaw does not currently use advertising pixels or third-party tracking tools for paid advertising.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

For more information, please see our Cookie Policy.

18. Social Media

NuvoraPaw may maintain social media profiles and publish organic content on social media platforms.

If you interact with our social media accounts, the relevant social media platform may collect and process your personal information according to its own privacy policy.

NuvoraPaw does not control the privacy practices of third-party social media platforms.

19. Children's Privacy

Our website and products are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us at soporteney@gmail.com.

20. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

21. Third-Party Websites

Our website or social media content may contain links to third-party websites or services.

NuvoraPaw is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party service you access.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

When changes are made, the updated version will be published on this page with a revised "Last updated" date.

We encourage you to review this Privacy Policy periodically.

23. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

NuvoraPaw
Country: Spain
Business Email: soporteney@gmail.com