Shipping policy
Shipping Policy
Last updated: August 11, 2026
At NuvoraPaw, we aim to process and deliver your order as efficiently as possible.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from the NuvoraPaw online store.
1. Order Processing Time
All orders are normally processed and prepared within:
2–4 business days
Order processing begins after your payment has been successfully received and your order has been confirmed.
Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier.
Orders are not normally processed on weekends or public holidays.
2. Shipping Time
Once your order has been processed and shipped, the estimated shipping time is:
8–12 business days
This is an estimated delivery timeframe and is not a guaranteed delivery date.
Estimated Total Delivery Time
The estimated total time from placing an order to delivery is approximately:
10–16 business days
This estimate includes:
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Order processing: 2–4 business days
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Shipping: 8–12 business days
Delivery times may vary depending on the destination country and circumstances outside our reasonable control.
3. Shipping Destinations
NuvoraPaw currently accepts orders from customers in:
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European Union countries
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United Kingdom
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United States
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Other eligible international destinations where shipping is available at checkout
Shipping availability may vary depending on the destination.
If shipping is unavailable to your location, this will generally be indicated during checkout.
4. Shipping Costs
Any applicable shipping costs will be displayed during checkout before you complete your purchase.
If free shipping is offered for a particular product, promotion, or destination, the applicable shipping conditions will be displayed on the website or at checkout.
5. Order Tracking
When tracking information is available, it may be provided to you by email or through the contact information associated with your order.
Please allow some time for tracking information to become active after your order has been shipped.
Tracking updates may not appear immediately after the shipping label is created.
6. Delivery Delays
Although we work to ensure orders are delivered within the estimated timeframe, delays may occur.
Possible causes include:
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Customs processing
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Customs inspections
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Shipping carrier delays
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Weather conditions
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Public holidays
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Strikes
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High shipping volumes
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Incorrect or incomplete delivery information
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Local delivery issues
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Other circumstances beyond our reasonable control
NuvoraPaw cannot guarantee a specific delivery date unless expressly stated otherwise.
7. Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Depending on the destination and applicable tax rules, these charges may be:
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Included at checkout; or
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Payable separately by the customer.
Where applicable, the customer is responsible for any customs duties, import taxes, or other charges that are legally payable by the recipient.
NuvoraPaw does not control customs authorities or the amount of duties or taxes that may be charged.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
This includes:
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Full name
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Correct delivery address
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Postal or ZIP code
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City
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Country
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Contact information where required
If an order is returned to us because the shipping information provided by the customer was incorrect or incomplete, additional shipping costs may apply before the order can be reshipped, where permitted by applicable law.
If you notice that your shipping information is incorrect, please contact us as soon as possible at:
We will make reasonable efforts to assist you, but we cannot guarantee that shipping information can be changed after an order has entered processing or shipping.
9. Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check:
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Your mailbox or usual delivery location.
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Around your property.
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With household members.
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With neighbors where appropriate.
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With the local delivery carrier.
If you still cannot locate your package, contact us at soporteney@gmail.com with your order number.
We will make reasonable efforts to assist you in investigating the shipment.
Your statutory consumer rights remain unaffected.
10. Damaged Packages
If your order arrives visibly damaged, please contact us as soon as reasonably possible at:
Please include:
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Your order number.
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A description of the damage.
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Photographs of the package.
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Photographs of the product and packaging, where possible.
We will review the situation and provide an appropriate solution in accordance with applicable law.
11. Undelivered Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
We will review the tracking information and, where appropriate, investigate the shipment with the relevant delivery provider.
Estimated delivery times are not guaranteed delivery dates.
However, nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.
12. Order Cancellation Before Shipment
If you wish to cancel an order before it has been shipped, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before the order enters the shipping process.
Once an order has been shipped, cancellation may no longer be possible and the applicable Returns & Refund Policy will apply.
Your statutory cancellation rights remain unaffected.
13. Delivery to the Correct Address
We are responsible for arranging delivery to the address provided during checkout.
Customers should ensure that the delivery address is complete and accurate.
If a package cannot be delivered because of incorrect information provided by the customer, additional costs or delays may occur, subject to applicable law.
14. Delivery Estimates and Consumer Rights
All delivery timeframes stated on our website are estimates.
The estimated processing and shipping time is approximately 10–16 business days in total.
Nothing in this Shipping Policy is intended to exclude or limit mandatory consumer rights.
If applicable law provides a specific delivery deadline or remedy for delayed delivery, those legal requirements will apply.
15. Contact Us
If you have any questions about shipping or dyour order, please contact us:
NuvoraPaw
Country: Spain
Email: soporteney@gmail.com
We will be happy to assist you with your order and shipping questions.