Terms of Service

Last updated: August 11, 2026

Welcome to NuvoraPaw.

These Terms of Service govern your use of the NuvoraPaw website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service.

If you do not agree with these terms, please do not use our website or purchase our products.

1. About NuvoraPaw

NuvoraPaw is an online store operated from Spain by a person trading under the name NuvoraPaw.

Business Name: NuvoraPaw
Country: Spain
Business Email: soporteney@gmail.com

NuvoraPaw sells products for pets, including red light therapy products designed for pets.

2. Eligibility

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement under the laws applicable to you.

• The information you provide during checkout is accurate and complete.

• You will use our products only for their intended purpose and according to the instructions provided.

If you are purchasing a product on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.

However, product images may vary slightly from the actual product due to differences in screens, lighting, photography, manufacturing, or packaging.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

4. Pet Red Light Therapy Products

Our red light therapy products are designed for use with pets according to the instructions provided with the product.

Our products are not intended to replace professional veterinary diagnosis, treatment, or advice.

We do not guarantee that a product will produce a particular medical, therapeutic, or health-related result.

If your pet has an existing medical condition, is taking medication, has recently undergone surgery, or you are unsure whether the product is suitable for your pet, you should consult a qualified veterinarian before using the product.

You are responsible for following the product instructions and using the product appropriately.

5. Orders

When you place an order through our website, you are making an offer to purchase the products selected during checkout.

After placing an order, you may receive an order confirmation email.

An order confirmation does not necessarily mean that the order has been accepted if we need to cancel the order for a valid reason.

We reserve the right to refuse or cancel an order where permitted by applicable law, including in circumstances involving:

• Product availability issues.

• Pricing or listing errors.

• Suspected fraudulent or unauthorized transactions.

• Incorrect customer information.

• Shipping restrictions.

• Other legitimate business or legal reasons.

If we cancel an order after payment has been received, we will issue an appropriate refund.

6. Prices

All product prices are displayed on the website at the time of purchase.

Prices may change at any time before an order is placed.

Once an order has been successfully accepted, the price applicable to that order will generally be the price displayed at checkout, subject to correction of obvious pricing errors where permitted by law.

Depending on the customer's location, taxes, duties, customs charges, or other fees may apply.

Where applicable, such charges will be presented at checkout or may be payable separately by the customer.

7. Payment

We use Shopify Payments and other payment functionality provided through Shopify to process payments.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment transactions may be subject to verification, fraud prevention, and security checks by Shopify and applicable payment providers.

We are not responsible for delays or failures caused by a customer's bank, card issuer, payment provider, or other third-party payment service.

8. Shipping and Delivery

Orders are normally prepared within approximately 2–4 business days.

After preparation, estimated shipping time is approximately 8–12 business days.

The estimated total delivery timeframe is therefore approximately 10–16 business days.

These are estimates and not guaranteed delivery dates.

Delivery times may be affected by circumstances outside our reasonable control, including:

• Customs processing.

• Shipping carrier delays.

• Weather conditions.

• Public holidays.

• Strikes.

• Customs inspections.

• Incorrect or incomplete delivery information.

• Other unforeseen circumstances.

You are responsible for providing accurate shipping information when placing your order.

9. International Orders

NuvoraPaw sells products internationally, including to customers in the European Union, the United Kingdom, and the United States.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges depending on the destination country.

Where such charges are not included in the purchase price or collected at checkout, the customer may be responsible for paying them.

Customers are responsible for complying with applicable import requirements in their country.

10. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy.

Nothing in these Terms of Service limits or excludes any mandatory consumer rights applicable to your purchase.

Customers in the European Union, United Kingdom, United States, and other jurisdictions may have different statutory rights depending on their location.

Please review our Returns & Refund Policy for detailed information about cancellations, returns, refunds, damaged products, and defective products.

11. Consumer Rights

Nothing in these Terms of Service is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded under applicable law.

If mandatory consumer protection legislation gives you rights that are more favorable than the provisions contained in these Terms, those legal rights will continue to apply.

For customers in the European Union, applicable consumer protection laws, including statutory guarantees for goods and applicable withdrawal rights, remain unaffected.

12. Intellectual Property

All content displayed on the NuvoraPaw website, including where applicable:

• Logos.

• Brand names.

• Product images.

• Graphics.

• Text.

• Website design.

• Videos.

• Product descriptions.

• Layouts.

• Other original materials.

is owned by or licensed to NuvoraPaw unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

13. User Content

If you submit reviews, comments, photographs, videos, testimonials, or other content to NuvoraPaw, you remain responsible for that content.

By submitting content, you confirm that:

• You have the necessary rights to submit the content.

• The content does not infringe the rights of another person.

• The content is not unlawful, fraudulent, abusive, defamatory, or misleading.

Where permitted by law, you grant NuvoraPaw a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute the content for purposes related to operating and promoting our business.

We reserve the right to remove content that violates applicable laws or these Terms.

14. Prohibited Uses

You agree not to use our website or services:

• For any unlawful purpose.

• To commit fraud or facilitate fraudulent activity.

• To violate applicable laws or regulations.

• To interfere with the operation or security of our website.

• To attempt unauthorized access to our systems.

• To introduce malicious software or harmful code.

• To collect personal information from other users without authorization.

• To reproduce or exploit our website or content for unauthorized commercial purposes.

We may restrict or terminate access where permitted by law if these Terms are violated.

15. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, technical issues, or other legitimate reasons.

We will not be responsible for interruptions caused by circumstances outside our reasonable control.

16. Third-Party Services

Our website may rely on third-party services, including Shopify, Shopify Payments, shipping providers, payment processors, and social media platforms.

Third-party services may have their own terms and privacy policies.

NuvoraPaw is not responsible for the independent policies, actions, availability, or practices of third-party services.

17. Limitation of Liability

To the maximum extent permitted by applicable law, NuvoraPaw will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms limits liability for matters that cannot legally be limited or excluded, including applicable statutory consumer rights.

18. Product Use and Safety

Customers are responsible for using products according to the instructions provided.

You should stop using a product if your pet experiences an unexpected or concerning reaction and seek appropriate professional veterinary advice where necessary.

NuvoraPaw does not guarantee specific health, medical, or therapeutic outcomes.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that your personal information may be processed as described in our Privacy Policy.

20. Cookies

Our website may use cookies and similar technologies.

The use of cookies is governed by our Cookie Policy, where applicable.

21. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, we will publish the updated version on this page and update the "Last updated" date.

Changes will apply from the date they are published unless otherwise required by applicable law.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms to the extent permitted by law.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

23. Entire Agreement

These Terms of Service, together with our Privacy Policy, Returns & Refund Policy, Cookie Policy, Shipping Policy, and any other policies displayed on our website, constitute the terms governing your use of our website and purchase of our products, except where applicable law provides otherwise.

24. Governing Law

These Terms are governed by the laws applicable to NuvoraPaw and its operations in Spain, subject to any mandatory consumer protection laws applicable in the country where the customer resides.

Nothing in this section prevents consumers from benefiting from mandatory protections provided by the laws of their country of residence where such protections apply.

25. Disputes

If you have a question, complaint, or dispute concerning an order or our services, please contact us first so that we can attempt to resolve the matter amicably.

Email: soporteney@gmail.com

Consumers may also have access to alternative dispute resolution mechanisms, consumer protection authorities, or courts in their country of residence, depending on applicable law.

26. Contact Information

For questions regarding these Terms of Service, please contact:

NuvoraPaw
Country: Spain
Business Email: soporteney@gmail.com